Return & Refund
At YM Mart Pakistan, customer satisfaction is important to us.
1. Return Eligibility
Products may be returned if:
- The item is damaged
- The wrong product was delivered
- The product is defective upon arrival
Return requests must be made within 3–7 days of delivery.
2. Non-Returnable Items
The following items may not be eligible for return:
- Used products
- Opened grooming or hygiene products (such as trimmers)
- Products damaged by misuse
- Clearance or sale items
3. Return Process
To request a return:
- Contact our support team
- Share order details and product images/videos
- Wait for approval instructions
4. Refund Policy
Refunds may be issued through:
- Bank transfer
- Store credit
- Exchange product
Refund processing may take 5–10 business days after approval.
5. Exchange Policy
If available, customers may request a replacement instead of a refund.
6. Shipping Charges
- Shipping charges are non-refundable unless the error was on our side
- Customers may bear return shipping costs unless the item was defective or incorrect